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When the value of 3·15 is coming, product quality has once again become the focus of everyone's attention. The reporter recently learned from the General Administration of Quality Supervision, Inspection and Quarantine that after the first time the number of recalls in 2016 broke through 10 million vehicles, in 2017, the total number of car recalls in China reached a new high, exceeding 20 million.
Since the beginning of 2018, as of March 15, less than three months, the General Administration of Quality Supervision, Inspection and Quarantine has issued 37 recall notices involving more than 2.8 million vehicles. Among them, Dongfeng Nissan and Changan Ford have the largest number of product recalls, totaling more than 1.2 million.
Since March alone, there have been 11 auto companies that have been recalled, involving more than 310,000 vehicles, including Ferrari, Jaguar Land Rover and Aston Martin.
In this regard, Cui Dongshu, secretary-general of the Association, said in an interview that there were a large number of car companies recalling cases before March 15 last year. It can be said that some car companies only chose to take the initiative to recall at this node in order to avoid being exposed. Complaints.
With the spurt of car recalls, more people are paying attention to the status quo of the automotive aftermarket. According to data released by China Consumers Association on March 12, the number of complaints in the automotive industry in 2017 increased by 30% compared with 2016.
The number of recalls has increased significantly
In fact, since 2015, the number of recalls of China's auto products has shown a rapid growth. According to public information, the number of car recalls in the country in 2015 was 5.586 million, and by 2016, it exceeded 10 million, reaching 113.35 million. In the past year, it exceeded 20 million, reaching 22.848.
Specifically, in 2017, domestic major auto product producers implemented a total of 251 recalls of defective auto products, involving 49 brands. The number of recalls increased by 77% year-on-year. The number of recalls was updated for four consecutive years. The recall scale is second only to The United States ranks second in the world.
According to statistics from the Traffic Management Bureau of the Ministry of Public Security, as of the end of 2017, the national car ownership was 217 million, which means that one out of every 10 vehicles in the country involved being recalled.
In this regard, some insiders told reporters that the large-scale car recall last year was largely affected by the previous "Gaota airbag incident."
According to the data, the global number of vehicle recalls caused by Takata's “problem airbags†has now exceeded 100 million vehicles. Many brands, including Volkswagen, General Motors, Honda, Toyota, Nissan, Mercedes-Benz, BMW, Lexus, Volvo, Porsche, Infiniti, etc., were affected and recalled some cars.
Among them, in the Chinese market, according to public information, in 2017, a total of 29 car companies had recalled 36 times due to the Takata airbag incident, involving 9.87 million vehicles, accounting for 49.2% of the total recalls. At the same time, due to the large batch size, many manufacturers adopt a batch recall mode. The recovery of Takata's “problem airbag†is still not finished, and the recall work will be delayed until 2019.
In this regard, automotive analyst Zhang Zhiyong believes that this may be related to the existence of loopholes in the enterprise parts procurement management monitoring system. He said that some problems may not be detected by the automaker during the quality inspection of the parts, but only after repeated use by the owner.
At the same time, the reporter found through the public information statistics of the AQSIQ Defective Product Management Center that since the beginning of the year, as of March 15, domestic cars have initiated 37 recalls, including Volkswagen, Toyota, Ford, Nissan, Honda, Hyundai and Peugeot. Citroen, Aston Martin, Ferrari, Mercedes-Benz, BMW, Jaguar Land Rover, Tesla, etc., are all on the list.
30% increase in complaints
According to the “Analysis of the Complaints of Automobile Products Accepted by the National Consumers Association in 2017†issued by the China Consumers Association on March 12, last year, the National Consumers Association’s Complaint and Consultation Information System recorded a total of 20,474 complaints about automobile products (including parts and components). Compared with 2016, it increased by 5,227 pieces, with a growth rate of 34.3%.
Among them, among all the complaints about automobile products, 65.32% of the complaints were for family cars, which accounted for the largest proportion. Followed by auto parts, accounting for 25.77%.
From the data of the nature of consumer complaints, the after-sales service, contract and quality problems of automobile operators accounted for 30.59%, 22.19% and 20.40% respectively, and the three issues accounted for more than 70% of the total complaints.
Among them, the number of complaints about after-sales service increased significantly, reaching 4.01%. Specifically, the complaints related to after-sales service issues mainly include: failure to perform the three-package obligation, failure to perform the after-sales commitment, multiple repairs of the same quality problem, and repairs during the three-package period after the sale, which accounted for 31.20% and 18.39 respectively. %, 7.28% and 5.31%.
Complaints involving contract issues mainly include: contract breaches; unequal format clauses; restrictions on contracting freedom. Complaints involving quality issues mainly include: product performance issues; unqualified commodity issues; deterioration, damage, etc.
Judging from the distribution of auto complaint cases in 2017, the number of complaints in the second half of the year was relatively high. The golden period of automobile sales in September was also the peak period of auto-related complaints, and the complaints accounted for 18.20% of the whole year.
Judging from the brands involved in the complaint, Changan Ford was complained 850 times, ranking first, FAW-Volkswagen was complained 806 times, and SAIC Volkswagen was complained 712 times, ranking second and third. However, it is worth noting that the value of this complaint is an absolute value. Because the sales volume and quantity of each brand of automobile products are different, it is still necessary to consider comprehensively.