Recently, JDPower released the 2016 China New Vehicle Quality Study SM (IQS). The report shows that “Car odor” has become the highest consumer complaint for the second year in a row, with excessive tire noise, excessive fuel consumption, excessive wind noise, and air conditioning. After the engine was turned on, powerlessness became the top five issues most affected by consumers this year.

It is understood that this study measures the problems experienced by new car owners within 2-6 months after the car purchase, and clearly classifies the new car quality issues into two major categories: design flaws and failures/inoperability. China's new car quality research includes more in 8 problem categories (body interior, body exterior, engine/transmission system, driving experience, configuration/manipulation and dashboard, seats, audio/communication/entertainment/navigation and air conditioning systems) The specific diagnosis problem. The overall score of new car quality is measured by the number of problems per 100 vehicles (PP100). The lower the number of questions, the higher the quality. In addition to the above issues, consumers have also raised the issue of noise/sound abnormalities. The navigation system has also plagued new car owners, and the proportion of new cars installed with navigation systems (including original equipment and installations) has increased.

In addition, this report also shows that the improvement of the quality level of small car and micro-subsectors has driven the progress of new car quality throughout the industry. The number of quality problems in the entire automotive industry has been reduced from 105 PP100 last year to 102 PP 100 this year. The main reason for the improvement is due to the improvement in the quality of small cars.


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